FAQ

1. What items are packed in the package?

1 pair of speaker (1 Master & 1 Slave), 1pc Power Adaptor, 1pc User Manual, 1 pair Speaker Grille & 1pc Cut-out template.

2. Can we change to other type of power adaptor when it found faulty?

We are recommended replace power adaptor to original model TDX-2402500 100~240Vac 50/60Hz 2A output 24Vdc 2.5A.

3. What should I do if Master speaker got sound but Slave speaker no sound?

It may due to speaker wire connection between both speaker breakdown, or Slave Speaker defect, or the Master Speaker no output. Call CCA for service request.

4. What should I do if Master speaker no sound but Slave speaker is normal?

It may due to Master speaker internal wire loose connection, or board faulty, or speaker defect. Call CCA for service request.

5. What should I do if I cannot connect to Bluetooth speaker?

Please ensure Master speaker is power ON and LED indicator blue light is blinking, Turn OFF & ON again of your device’s Bluetooth function for scan & select “BT-Speaker”. If devices failed to pair, power off & on the speaker & long press reset button for 5 seconds for reconnection.

6. What should I do if the Bluetooth speaker was connected but no sound?

Please check your device sound output selection, ensure output is connect to Clef BC-2S Bluetooth speaker, or the Bluetooth speaker have malfunction. Call CCA service for assistant.

7. Shall I need to connect RCA from others device to BC-2S Bluetooth Speaker?

You should connect your device to Bluetooth BC-2S Master speaker RCA input for enjoy music from your device. However, RCA audio & Bluetooth music will not work at the same time.

8. What is the Bluetooth system version & the cover range?

CLEF BC-2S speaker Bluetooth version is Bluetooth V4.1 and the cover range is >10m(>33ft).

9. What should I do if the WIFI speaker unable connect to your home WIFI?

Please check & confirm your home WIFI working condition with your Android/IOS device. If home WIFI is working normal, then it may due to WIFI speaker connection corrupted. Long press Clef WC-2S WIFI speaker WPS button for 5 seconds to reset & re-install WIFI connection to your home WIFI.

10. What is the wireless support Standard & min speed requirement for WIFI speaker?

Clef WC-2S speaker can support wireless standard 802.11b/g/n and the min speed requirement is 2Mb per set of WIFI speaker for smooth transmission.

11. What are the Audio Formats that WIFI speaker can support?

Clef WIFI WC-2S speaker can support MP3/ WMA/ AAC/ ACC/ ACC+/ ALAC/ APE/ WAV Audio formats.

12. Can I rename the WIFI speaker name & how to do?

Yes, you can rename the speaker name in Smart Sonix app, the initial password is 88888888 for reset the speaker name.

LOCATION

No.8 GF, Lorong Rahim Kajai 14, Taman Tun Dr Ismail,
60000 Kuala Lumpur Malaysia.

EMAIL

PHONE

LOCATION

No.8 GF, Lorong Rahim Kajai 14, Taman Tun Dr Ismail,
60000 Kuala Lumpur Malaysia.

EMAIL

PHONE

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